Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS SITE, AND PAGES THEREOF, AND BY USING SUNCOAST IDENTIFICATION SOLUTIONS’ SERVICE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW AND ANY STATEMENT ON ALL WEB PAGES OF SUNCOAST IDENTIFICATION SOLUTIONS’ WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT ACCESS THE SITE, OR ANY PAGES THEREOF, OR UTILIZE SUNCOAST IDENTIFICATION SOLUTIONS’ SERVICES AND INFORMATION.

Proofs: Required on every custom order unless it is a repeat order with no requested changes to artwork, copy, text, shape or layout. A signed proof is required before production can begin. Each signed proof becomes a legal binding agreement of copy as is. Proofs must be signed, dated and returned via facsimile or email. Once the proof is approved and print production commences, we cannot cancel the order or provide a refund.

Print Method: We reserve the right to determine the appropriate printing method without approval by the customer.

Production: Production will start when all of the following are met: artwork is supplied, full payment is received or other suitable mutually acceptable payment arrangements have been made and when the signed proof is received either by facsimile or email. Production turnaround for orders that are approved after 12pm Noon EST is counted starting the next business day. While we attempt to meet your requested deadline, unforeseen delays in delivery services, break down of equipment, illness, inclement weather and other unforeseen occurrences may impact our ability to meet your deadline. We will not be held liable for any damages, claims, injuries and or losses or for any other reason what so ever in the purchase of plastic cards, printed, and or unprinted media of any type. All cards are shipped, delivered and received as is and the transaction will be considered complete.

Delivery & Shipping: Delivery times will be determined by the customer before the start of production. Rush service must be requested and approved at the time of the order. Production starts after a signed proof has been received via facsimile or email. All orders are shipped from our factory in Ft. Myers, Florida via UPS Ground unless otherwise noted on your purchase order. Any and all changes desired regarding the ship to address or shipping method must be submitted in writing and received via facsimile or email. Once your order is given to the specified carrier for delivery it becomes the customer’s property. Any claims for lost or damaged property must be filed with the carrier directly by the customer. Please note that the transit time for shipping is additional to the production turnaround time and it is therefore advised that this be taken into account when placing an order. Suncoast Identification Solutions, LLC is not liable for any product delivery, damage, losses, injuries and claims.

Artwork/Set Up Fees: The set up fee covers 1 proof and up to 3 revisions. Any additional change requests will incur additional proof charges. SET UP FEES ARE DUE AND NON-REFUNDABLE ONCE A PROOF HAS BEEN CREATED.

Pricing: Suncoast identification Solutions reserves the right to make changes to pricing without notice. Quotes will be honored for a 60 day period.

Promotion Rights: Suncoast Identification Solutions, LLC maintains the right to use any item it manufactures in any promotion and collateral materials.

Calendar Holidays: Production schedules are made excluding Saturdays, Sundays and holidays. These days are NOT included when calculating the turnaround time for your order.

Over and Under-runs: Due to the variability of our standard printing requirements, we maintain the right to ship 10% over or under the quantity requested on all orders. The bill will be pro-rated and will be considered as a complete order. If an exact quantity is desired, we will comply for a surcharge of 10% of the total order.

Contractual Precedence: Terms and conditions as printed on our quotations will apply to the production of all products and will supersede the terms and conditions on our customer’s purchase orders.

Payment Terms: Payment is required at the time you place your order. We accept checks, Master Card, Visa, American Express and Discover. If paying by check your order will not begin until the check has been received. Payment terms upon request, are possible once a credit check has been performed and is deemed satisfactory by us. If accepted your terms will be Net 10 days from the invoice date. Failure to pay within the stated terms will result in prepay terms for future orders.

Cancellations & Refunds: Due to the custom nature of our products, no refunds will be granted once we begin your order, unless authorized by us. Any refunds given will be at the sole discretion of our company. Set up fees will not be refunded in the event an order is cancelled prior to production. No partial refunds will be given for work not completed.

Self Personalization: If you plan to encode, emboss, print or write on the cards after the manufacturing process, please advise at the time of your order. Ink Matches: No guarantees of color relative to processes not within our control, such as customer monitors, color print outs, supplied printed samples, etc. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.

Pre-Production Proofs: All material provided to the Suncoast Identification Solutions, LLC whether it is copyrighted, patented, trademarked, is assumed to have the proper authorization needed to be reproduced. The customer acknowledges that they are the legal owner and/or licensee of all submitted artwork and relinquishes Suncoast Identification Solutions, LLC of any legal liability related to copyright violation and/or infringement.

Samples: Sample products are offered upon request at no charge and upon availability.

Returns: Any claims for refunds are at the sole discretion of Suncoast Identification Solutions, LLC. In order to be considered, returns must be made within 30 days of receipt of goods. No returns will be processed after the 30 day inspection period.

Special Packaging/Shipping: Contact a sales representative for pricing.

In-between quantity pricing: Order quantities that fall between our designated price breaks will be billed at the preceding quantity’s price.